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Privacy Policy

  1. Delivery Options
    KargoPlus provides two convenient delivery methods for all registered retailers:
  • KargoPlus Rider Delivery: Goods are delivered directly to the address you provide during the ordering process.
  • Self-Pickup: Retailers may choose to collect their goods from any of our locations in Sierra Leone during operating hours.
  1. Order Acceptance & Delivery Period
    Once KargoPlus confirms and accepts your order, we will process and deliver your goods as soon as reasonably possible. All deliveries will be completed within a maximum of 10 days from the date your payment is received—this is referred to as the Delivery Period.

If KargoPlus is unable to deliver your goods within the Delivery Period, we will promptly notify you. Upon receiving this notification, you will have 7 days to decide whether to:

  • Continue waiting for delivery, or
  • Cancel the order and request a refund.

If you choose to cancel within the 7-day window, KargoPlus will issue a full refund of the purchase amount.

  1. Transfer of Responsibility
    Our responsibility for your goods ends once they have been:
  • Delivered to the address you provided, or
  • Collected by you or your authorized representative at a partner location.

After delivery or pickup, KargoPlus is not liable for any loss, theft, damage, or unauthorized use of the goods.

  1. Retailer Compliance & Loan Eligibility
    KargoPlus is committed to supporting long-term growth for informal retailers. As part of our empowerment model, retailers who:
  • Maintain consistent ordering, and
  • Comply with KargoPlus procedures, delivery confirmations, and payment requirements
    for a continuous period of six (6) months,

will become eligible for business loans through our financial partners. These loans are designed to help retailers expand their inventory, increase sales, and strengthen their business operations.

KargoPlus Privacy Policy

KargoPlus is committed to respecting and protecting the privacy rights of all our customers, partners, and users. We understand the importance of safeguarding personal information and maintaining your trust. This Privacy Policy explains how we collect, use, store, and protect your information in line with applicable data protection principles in Sierra Leone and internationally recognized privacy standards.

  1. Commitment to Privacy & Consumer Rights

KargoPlus upholds your right to privacy and is dedicated to ensuring that all personal information provided to us is handled responsibly and transparently. We collect only the information necessary to deliver our services efficiently, improve your experience, and meet our operational and legal obligations.

  1. Consent to Data Processing

By providing your personal information to KargoPlus—whether through our mobile platform, WhatsApp ordering channels, website, or in-person registration—you grant us consent to collect, use, store, and process your information as described in this Privacy Policy.

This may include, but is not limited to:

  • Contact information (name, phone number, address)
  • Business details (shop location, order history, product preferences)
  • Payment and transaction information
  • Delivery and service records
  • Communications between you and KargoPlus

Your information will only be used for legitimate business purposes related to service delivery, platform improvement, compliance, and customer support.

  1. How We Use Your Information

KargoPlus may use your personal data for the following purposes:

  • To verify your identity and register your business
  • To process and deliver orders
  • To improve our supply chain and service efficiency
  • To communicate updates, promotions, and relevant business information
  • To resolve complaints, provide customer support, and improve user experience
  • To analyze service performance and enhance product offerings
  • To assess eligibility for additional services such as business loans
  • To comply with legal, financial, and regulatory requirements

We do not sell, rent, or disclose your personal information to unauthorized third parties.

  1. Legal & Regulatory Compliance

This Privacy Policy is guided by relevant laws, regulatory guidelines, and responsible data management practices applicable within Sierra Leone. We may also align international data protection standards where appropriate.

KargoPlus will only share personal information with third parties when required to:

  • Process payments
  • Facilitate deliveries
  • Conduct compliance checks
  • Meet legal or regulatory obligations
  • Provide financial services such as business loan assessments

All partners are required to uphold strict confidentiality and privacy practices.

  1. Your Right to Decline

If you do not agree with any part of this Privacy Policy, we kindly ask that you do not submit any personal information to KargoPlus. Refusal to provide certain required details may limit or prevent our ability to deliver services, process orders, or grant access to our platform features.

  1. Protecting Your Information

KargoPlus uses reasonable administrative, technical, and organizational measures to protect your data from unauthorized access, loss, or misuse. While we strive to ensure full security, no system is completely risk-free. We continuously improve our safeguards to keep your information safe.

  1. Updates to This Policy

KargoPlus may update this Privacy Policy from time to time. Any changes will be communicated through our platform or official communication channels. Continued use of our services after an update implies acceptance of the revised policy.